Circle8 is a Dutch staffing and talent company based in Nieuwegein, formerly known as De Staffing Groep. It arranges and manages the hiring of external professionals for large employers and public sector organizations, acting as broker, intermediary and managed service provider. Circle8 sums up that approach as Total Talent Flow.
Within two weeks of the build start, the solution was processing real call data.
At Circle8, part of the contact with clients and professionals runs by phone. The data about that call traffic stayed behind in the telephony system itself: visible per call, but not available in a form the business could report on or use to follow developments.
Circle8 wanted that call data brought together and opened up, so that reports and dashboards could be built on it. Chief was asked to design and build the foundation underneath: the layer that turns call traffic into data the organization can query.
Reporting questions change over time. Chief therefore took it as a design principle that the solution had to keep working from the same call data even when reporting needs change.
Chief built a solution that captures every Circle8 call as soon as it has taken place. Circle8's telephony keeps running undisturbed alongside it, and a captured call stays available for reporting.
The solution shows per call who called, which number was reached and which employee handled the conversation. That is the information Circle8's reporting builds on.
Chief designed and built the solution in 2024 in two months. Within two weeks of the start it was already processing real call data for Circle8, and the rest of the solution was completed after that.
On delivery, Circle8 gained its call traffic as a data source it could query. The dashboards on top were built by another party. Chief delivered the foundation underneath, so that reporting worked on one consistent set of data.
Circle8 could put new questions to the same call data without a fresh data request to the telephony system. Reporting could grow with what the business wanted to know.
Chief turned the call traffic at Circle8, which used to exist only inside the phone system, into a data source the business could report on. From delivery in 2024 the solution processed Circle8's daily call traffic.
Chief designed and built the layer that turned call traffic at Circle8 into a reliable data source for reporting. It was delivered in two months and set up so that Circle8 could put new reporting questions to the same call data.
From data platforms and customer portals to apps, hardware and technical leadership: see how Chief has worked with other clients.
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